FAQ

Here are a selection of the most popular frequently asked questions however, if you have any further questions we would be delighted to here from you via our contact page

 

We source lots of ingredients locally here on the Isle of Wight and some of our suppliers include the UK’s tastiest tomatoes from The Tomato Stall and delicious goats cheese from Green Barn Farm. We also forage seasonally here on the Island, with ingredients including an array of sea herbs from the stunning coastline and wild garlic and mushrooms from the Island's woodlands.  And if it's not available on our doorstep, we source high quality produce from further afield.

We ask for all orders to be placed by 6pm on a Sunday for delivery the following Friday or Saturday. You can of course order in advance if you want to be all organised well ahead of time!

Our ethos at You Be Chef is getting more people into the kitchen preparing fantastic meals but without all the stress and fuss of starting from scratch, or put simply - making dining at home lots of fun!

Your box will arrive complete with cooking instructions and all ingredients prepared and packed. You will need to finish off the cooking of certain dishes together with the plating up of each course.

Each week there is a video taking you through the components of each dish together with how to finish off and plate the individual dishes. The videos are posted on our social media platforms as well as our website every Friday by midday.

All You Be Chef meals can be finished off in a domestic kitchen which has the following equipment together with some store cupboard essentials:-
● We prefer rapeseed oil because its got such a great colour! A good olive oil will also do the trick.
● Maldon or similar flaky style salt
● Tin foil
● Baking tray and baking dish
● Oven - we use a fan oven but non fan will just require a slightly longer cooking time
● A grill is sometimes required, i.e. for a creme brulee. A blowtorch will,of course, work as well. Don't worry, the menu will highlight if any extra equipment is needed.
● Hob - gas, electric or induction are all suitable
● Selection of saucepans and basic kitchen utensils

Storing your You Be Chef meals is made simpler with our colour coded and numbered labelling system.
Simply group together the items for each dish using the numbers and colours, check you have each element and then store either in the fridge, freezer or on the counter until needed.

We use DPD to send our delivery boxes. You will receive a delivery notification advising that your box is due for delivery. Then on the morning of your delivery you will receive a 1 hour time slot letting you know what time to expect your You Be Chef box.

All UK mainland deliveries are subject to a £12.95 delivery charge for next day delivery guaranteed before close of business. At checkout, you are also able to choose from additional delivery options including both before 10:30am and 12:00pm. These will incur additional delivery charges.
You can also collect your You Be Chef meal box from us at Thompson's Restaurant, 11 Town Lane, Newport, Isle of Wight. PO30 1JU
Collections are available between 9:00am - 4:00pm Friday only - if you are collecting please advise us of this in the additional information section when ordering together with an approximate time you will arrive. All boxes will be sealed and packed with ice packs.

We offer next day delivery arriving to you on either a Friday or Saturday.

For Scottish Highlands, offshore destinations and the following postcodes, please contact us for delivery information prior to placing your order.

AB25, AB31, AB33-38, AB41-56, FK17-21, HS1-9, IV1-99, KW0-14, PH15-41, PH45-99, TR21-25

Our menu changes every week and there are always 4 weeks' menus displayed and available to order on our website.
Sign up to our newsletter to be notified first about any special menus!

DPD will send you a one hour time slot on the day of delivery and you can choose from an array of options directly with them. This includes diverting your parcel to a neighbour or delivering it to a safe place until you’re home.

We recommended that you prepare and consume your You Be Chef meal by Saturday evening at the latest. If you have ordered our Sunday Best menu , this is should be consumed by Sunday night.

All the ingredients in our boxes are packaged and well sealed. We package the meals in a double walled cardboard box, the boxes are insulated with sustainable wool fleece liners and the contents are kept cool with food safe and leak proof ice packs. Boxes are packed the same day they are dispatched and then arrive via DPD by close of business the following day.
Our boxes have been tested to their limits and will even stay completely chilled over a two day delivery journey - super tough!

You can email us on ​info@youbechef.com​ or alternatively you can call us on 01983 526118 (Monday-Friday 09:00-12:00) and we’ll be happy to answer any questions you may have.

Our kitchen uses multiple ingredients each week including all allergens and therefore we cannot 100% guarantee that there are no traces of certain allergens in the meals.
The menus always feature vegetarian options and we always do our utmost to cater for further dietary requirements. If you have any questions about dietary requirements please get in touch.

Our boxes are non-returnable. However, we love to hear your feedback, so please contact us to share your thoughts.

We do not issue refunds.

At You Be Chef we encourage even young diners to try the different dishes on offer each week. We currently do not offer a separate menu of smaller portions.

Our courier DPD has a very low rate of missing or damaged parcels but sometimes things can go wrong, Please get in touch if you haven't received your box and we will get straight onto finding out what’s happened.

All of our dishes are designed to be per guest. Many guests often comment that are portion sizes are generous and so sharing dishes is of course possible.